NORTH WEST
HealthCi

The program is for people living in the Ulverstone, Devonport, Penguin, and Burnie communities (7310, 7315, 7316, and 7320 postcodes) who are aged 18 and over.

This program is currently only available for people living in the  the Ulverstone, Devonport, Penguin, and Burnie communities (7310, 7315, 7316, and 7320 postcodes) who are aged 18 and over. who are aged 18 and over. If you live outside of this area or are aged under 18, we recommend that you connect with your doctor for assistance with improving your health and wellbeing. This program may become available in other communities at a later date.

The North West HealthCi Program is FREE to participate in. The program is supported by the Australian Government, through Primary Health Tasmania.

HealthCi is a virtual program, which allows you to use it wherever and whenever you want. Meaning you can get support to improve your health and wellbeing in the comfort and privacy of your own home.

You do not need a referral to participate in the North West HealthCi program. To get started, you can simply download the HealthCi app onto your smart phone and complete the registration process.

A referral is not required to participate in the North West HealthCi program. As long as they meet the eligibility criteria, they can simply download the HealthCi app and get started straight away.

The Ci is short for Check-in. The HealthCi program allows participants to 'check in' on how their health and wellbeing is tracking, and supports them to make improvements for life.

The Check-in is a short 2-3 minute survey about the key elements of your health and wellbeing. The questions have been developed from a range of evidence-based resources to help identify any areas of your health that may show a greater likelihood of injury, fatigue, or poor mental or physical health.

The virtual coach is built within the HealthCi app to provide you with support 24 hours a day. The virtual coach can assist you with your health and wellbeing questions and provide you with relevant content based on your Check-in results, interactions with the program, and preferences.

The Healthy Business HealthCi Coaches are all university qualified health professionals. They are passionate about helping people to make positive changes to their lives.
Our coaches have the skills to help you improve your health and wellbeing and can be trusted to keep your information private. Find out more about Healthy Business.

Treatment and coaching are quite different. Treatment is a process where the individual is often passive in the process; receiving advice and being guided through a path. Coaching on the other hand, is about providing support and empowering the individual to make their own path.

The North West HealthCi program is funded by Primary Health Tasmania to run throughout 2022.

You will be required to enter personal information during the registration process, which will be used to create a profile for you on the HealthCi app. This information, along with all other information that is provided when using the HealthCi app or speaking with coaches, is strictly confidential.  

A Smart Phone is required to download the HealthCi app. Unfortunately, you will be unable to participate in the HealthCi program if you do not have access to a Smart Phone. 

You can download the healthCi app from the Apple or android app stores. Simply search for ‘HealthCi’ and download.

• Once you’ve downloaded the app, open and click sign up
• Input your email address, read and consent to privacy policy.
• You will then receive an email with a verification code. Input this code into the app and click verify email
• Complete your details
• Create a passcode (optional)
• Click the North West HealthCi image
• Input you location via post code
• Click ‘Join Health Program’
• Complete the additional registration questions. The questions include phone number, gender, DOB, language spoken at home, country of birth etc. Remember all data is confidential and private.
• Verify your mobile number
• Agree to end user license agreement (EULA)
• Click Welcome to the HealthCi program

Completing a check-in is simple:

• Click ‘Check-In’ at the bottom of the app screen
• Go through and answer all the questions then hit submit
• Get your results instantly

This type of coaching is only available to certain participants based on their Check-in results. After completing a check-in, you will receive feedback on the best options available to support you on your health and wellbeing journey.  If you are eligible to book an appointment with a coach, click “make a booking” at the top of the home screen or select “Bookings” from the main menu (3 horizontal lines in the top lefthand corner). From here you can view the available appointments, times, dates, and practitioner. Select an appointment and click “book” to schedule. Appointment can be cancelled through the app as well if needed.

All coaching appointments are done over the phone.

Compliments and complaints can be logged through the main menu in the top left-hand corner on the App (3 horizontal lines). You can remain anonymous or input your contact details if you would like to be contacted by the customer support team.

Yes. A feedback form is provided in the main menu in the top left-hand corner of the App (3 horizontal lines). If you participate in health coaching, we recommend completing this feedback form at the end of your coaching plan. However, feedback can be provided by anyone at any time during the program.